Hope
Files on laptops and a shared drive. Email is the filing system. Nobody has thought about it.
A lost laptop is a lost yearA departed employee's mailbox gone with them
BACKUPS / GOODOPS MODULE 09
Launching soon · early access open
Where is
the only
copy?
Microsoft and Google don't back up your data for you; they keep it available until someone deletes it. A laptop in a taxi, a folder emptied by mistake, an account taken over. Backups finds every place your organization's information lives, backs all of it up somewhere separate, and proves it can come back by restoring it, on purpose, every quarter.
Built for organizations that have outgrown "someone will sort it."
The whole organization: files, mail, chat, accounting, websites, laptops. Not just the server.
Where is the only copy?
Shared driveSharePoint · 1.2 TB
Marco's laptopDesktop · 3 years of files
Email attachmentsThe signed contracts
Tuesday, 8:15 am
FIG. 01 / AVAILABLE IS NOT BACKED UP.
"Can we get last Thursday's version of the proposal back?"
Yes. Restored in four minutes. The deleted folder came back with it.
Illustrative. Your data stays yours.
Most organizations we meet think the cloud is the backup.
It's the copy. There is no backup.
Works with everything you already run.
Microsoft 365 and Google Workspace are the first thing we back up.
Then laptops, the books, the website and the rest.
Microsoft 365Google WorkspaceDatto · DropsuiteBackblaze1Passwordquickbooks
NOT ANOTHER "WE'RE IN THE CLOUD"
You don't need
a bigger hard drive.
You need a proven way back.
A backup you've never restored is a hope, not a plan. The question isn't whether your data is somewhere. It's whether, on the worst morning, it comes back: the right version, in minutes, by someone who has done it before. We make that true and then we prove it every quarter.
THE BACKUPS WAY09 / 11
✓Find every place organization information livesFirst
✓Back all of it up somewhere separateThen
✓Restore something, on purpose, every quarterAlways
The worst morning
becomes a Tuesday.
Cyber insurance usually asks for exactly this. We give you the report.
WHERE ARE YOU TODAY?
Three stages.
Most organizations are stuck on two.
Being in the cloud is the easy part. Having a separate copy, and knowing it comes back, is what's missing.
The cloud is the backup
Everything is in Microsoft or Google, so it feels safe. There is one copy, 30 days of recycle bin, and no test.
Deleted folder found on day 31Ransomware encrypts the cloud copy tooInsurance questionnaire answered with a guess
Proven to come back
Separate backups of files, mail, chat, books and laptops. Restores tested quarterly. A report you can hand to the insurer.
Any version, any date, in minutesRestore test passed, in writingWhole organization covered, not just the server
Backups takes you from two to three in four weeks.
THREE STEPS. ONE RESTORE TEST.
Find it. Copy it.
Prove it.
We inventory everywhere information lives, back all of it up somewhere separate with the right retention, and then restore something every quarter to prove it works.
01
Find it
A two-week inventory of every place organization information lives: Microsoft 365 or Google Workspace, laptops, the accounting system, the website, chat, the password manager, that one spreadsheet on a desktop. For each: how big, how important, how long to keep, how fast it needs to come back.
If Marco's laptop was stolen this morning, what would we lose?
Ask it anything. Try it.
02
Copy it
Microsoft 365 or Google Workspace backed up to a separate provider with long retention, so a deletion, a takeover or ransomware can't reach the copy. Laptops backed up continuously. Accounting, website and chat exported on a schedule. Encryption keys kept where you can reach them.
03
Prove it
Every quarter we restore something real: a deleted folder, a mailbox from a departed employee, last month's accounting file. Timed, written up, handed to you. A monthly check that every backup ran. A one-page report your insurer and your board can read.
WHAT YOU GET
Not a hard drive.
A proven way back.
Measured, not promised. Every one of these is checked with you before we call it done.
The whole organization,
somewhere separate.
Files, mail, chat, books, website, laptops. Backed up to a provider a deletion, a takeover or ransomware can't reach, with retention measured in years.
Tested on purpose,
every quarter.
We restore something real, time it, and write it up. You don't find out whether the backup works on the worst morning. You already know.
A report you can
hand to the insurer.
One page: what's covered, how long it's kept, when it was last tested, how fast it came back. Cyber-insurance questionnaires answered with facts.
The natural first upsell after any module.
Everything Voice Memory remembers, Flowing Documents maps and Receipts & Expenses books is what Backups protects. Start here if you're not sure where to start.
HOW WE KEEP IT SAFE
A backup is only as good
as the restore.
These rules are what separate a backup from a hope. Agreed in week one, checked every quarter.
01
Separate from the original.
The copy lives with a different provider, in a different account. What takes down the original can't reach it.
02
Years, not thirty days.
Retention long enough to recover from mistakes found months later and from employees who left last year.
03
Restored on purpose, quarterly.
A real restore, timed and written up. If it fails, we find out on a Tuesday, not the worst morning.
04
Keys you can reach.
Encryption keys and recovery codes stored where you, not just we, can get them. You can leave us and keep your backups.
House rule
You own everything.
The prompts, the agents, the rules, the templates, the data and the accounts. Everything is set up in your tenant, in your name. Leave any time and take all of it; nothing GoodOps builds is a reason to stay.
Your tenantYour accountsNo lock-in
THE 30-MINUTE MINI-DIAGNOSTIC
Your rollout plan,
before you commit to anything.
Three questions: where does organization information live, what already backs it up (if anything), and when was anything last restored? Every system lands in one of four states. That list is the plan.
Activate
You have it. It's off.
A backup licence nobody configured, or a laptop backup never enabled. We finish it.
e.g. Unused Datto seats, Backblaze trial, Time MachineOptimize
It's on. Never tested.
Something backs up something. Nobody has restored. We test it and fix what fails.
e.g. A backup job that "runs every night"Migrate
Three half-backups.
A USB drive, a Dropbox and a hope. We replace them with one plan.
e.g. External drives, personal Dropbox, old NASGood to go
Already working.
A tested backup with a recent report. We leave it alone and include it in the map.
e.g. Managed backup from a provider you trustWe run this on ourselves.
GoodOps' own files, mail and books are backed up the same way and restore-tested every quarter. We'll show you our last report.
4 WEEKS, THEN IT JUST RUNS
Clear steps.
A clear "done" for each.
You approve before we move to the next step. We start with one team or one cycle, prove it, then roll it out to everyone.
Weeks 1–2
Find
Inventory of every system, laptop and file store: size, importance, retention, how fast it must return. Gaps named.
Weeks 2–3
Copy
Microsoft 365 or Workspace backed up to a separate provider. Laptops, books, website and chat added. Keys stored where you can reach them.
Week 4
Prove
First restore test: a folder, a mailbox and an accounting file, timed and written up. One-page report handed over.
Ongoing
Looked after
Runs on your GoodOps retainer. Monthly check that every backup ran; quarterly restore test and report; new systems added as they appear.
HOW IT'S SOLD
Typically CAD 5k–10k, fixed after the mini-diagnostic.
Then Backups runs on your GoodOps fractional retainer. The inventory, set-up and first restore test are part of the module, not an extra line. Backup storage is billed separately, by the gigabyte.
The mini-diagnosticThirty minutes. Where the problem lives today, where it needs to go, and a four-state plan for every tool.
Free30 minutes
Set-up & rollout4 weeks. Fixed after the mini-diagnostic, based on your size and how many places the problem lives today.
CAD 5k–10ktypical, fixed after the call
Looked afterIncluded in your GoodOps retainer: checks, quality reviews, new features, a named contact.
Retainerno separate care fee
Software: Microsoft 365 or Workspace backup runs CAD 3–6 per person per month; laptop backup CAD 7–10. Storage grows with your data.
FAIR QUESTIONS
Before you
say yes.
The things owners ask us on the first call.
We're in Microsoft 365 / Google Workspace. Isn't that backed up?
It's available, which is different. There's one copy and a 30-day recycle bin. Both Microsoft and Google say in their terms that backing up your data is your job. A deletion found on day 31, an account takeover or ransomware takes the only copy with it.
What exactly gets backed up?
Everything on the map: files and shared drives, every mailbox, chat history, the accounting system, the website, laptops, and the password vault's recovery. If information lives there, it's on the list or you've chosen to leave it off.
How fast can we get something back?
A file or folder in minutes. A mailbox in under an hour. A whole laptop in a couple of hours onto new hardware. We measure these in the quarterly test so the numbers are real, not promised.
Our insurer asks about backups. Does this help?
It's usually exactly what they ask: separate copies, retention, encryption and evidence of a tested restore. The quarterly report answers the questionnaire with facts.
What if we leave GoodOps?
The backups are yours. Keys and recovery codes are stored where you can reach them, and the providers bill you directly. You can keep everything running without us.
What does it cost?
The 30-minute mini-diagnostic is free. From it you get a fixed price for the four-week set-up, typically CAD 5,000–10,000 depending on how many systems and laptops you have. Backup storage is billed separately by the gigabyte. Once live, it runs on your GoodOps retainer.
THE WORST MORNING BECOMES A TUESDAY.
Find out where
the only copy
is.
Book the 30-minute mini-diagnostic. We'll map where your information lives, what backs it up today, and when anything was last restored.
A conversation about your organization.
Not a demo of software.