The knowledge and expertise maps
One page each: where answers live and where they don't; who knows what, including what's only in heads. The two pages that change how you think about hiring and leaving.
KNOWLEDGE DIAGNOSTIC / DIAGNOSTIC 02
Available now · 2 weeks · powered by Pilot
Where do
the answers
actually live?
Half of what your organization knows is in a document nobody can find. The other half is in someone's head. Your AI assistant can only answer from the first half, and only if it's current, not duplicated and not contradicted by another version. The Knowledge Diagnostic maps where answers live, who knows what, what's stale or wrong, and how your AI actually performs on real questions. You leave with a 90-day plan you keep.
CAD 3,500, fixed.
Credited against the Pilot First Class set-up or the GoodOps retainer if you go ahead within 60 days.
Two weeks. Read-only. Nothing is changed
until you say so.
WHAT WE LOOK AT
Six lenses.
One report.
Each lens is scored with the evidence beside it. Nothing in the report is an opinion without a screenshot, an export or an interview behind it.
Knowledge map
Where answers live today: Drive, SharePoint, Notion, Slack, the wiki from 2022, the inbox. Where they're missing entirely.
Expertise map
Who the team actually goes to for answers, and which of that knowledge is written down nowhere.
Content review
Stale, conflicting, duplicate and ownerless material, with examples. The two policies that disagree. The template everyone copies from.
AI answer check
Twenty real questions your team asks, put to your AI assistant. Scored for accuracy, citations and whether it respected access.
Access & trust
What people and AI can see, what they shouldn't, and where sensitive material sits in a folder with the wrong permissions.
Flows
How knowledge moves into onboarding, support, proposals and the daily questions, and where it stops.
WHAT YOU GET
Three things
you can act on.
Delivered in a 60-minute walkthrough with the owner, then yours to keep.
The AI answer scorecard
Twenty real questions, your assistant's answers, and why they were right, wrong or blind. Usually the clearest argument for fixing the sources first.
A 90-day plan with owners
Clean up, capture, connect: what to retire, who to interview, what to build first. Priorities, owners and a baseline to measure against. Yours whether or not we build it.
HOW IT WORKS
Two weeks.
Then a decision.
You can stop after the report and keep everything. Most organizations don't, because the fix list is already written.
Week 1
Map & interview
Agreed sources reviewed. Short interviews with the four or five people everyone goes to. Twenty real questions collected from the team.
Week 2
Test & report
The AI answer check run and scored. Maps, content review and plan written. A 60-minute walkthrough with the owner.
After
Build
A focused Pilot set-up with First Class, Voice Memory to capture what's only said out loud, or your own team with the plan.
INVESTMENT
CAD 3,500, fixed.
Credited against the Pilot First Class set-up or the GoodOps retainer if you go ahead within 60 days.
Book the assessment FAIR QUESTIONS
Before you
say yes.
The things owners ask us on the first call.
We have a wiki. Isn't that our knowledge base?
A wiki is where someone once wrote things down. The diagnostic measures whether the team actually uses it, whether it agrees with the other three places answers live, and whether your AI can find anything in it.
What does Pilot have to do with it?
Pilot is the knowledge engine we use to connect, organize and govern what your organization knows, without moving the originals, so people and AI tools like Claude and ChatGPT answer from the same trusted sources. GoodOps runs the diagnostic; Pilot First Class does the build if you go ahead.
What's an AI answer check?
We collect twenty real questions from your team, ask your AI assistant, and grade the answers for accuracy, citations and access. It's the fastest way to see what's wrong with the sources underneath.
Do you move our files?
No. Sources stay where they are. The diagnostic maps them; the build organizes how they appear and what AI can see. Any migration is scoped separately and agreed with you.
KNOW WHAT YOU KNOW.
Find out where
the answers
live.
Book the Knowledge Diagnostic. Two weeks, four interviews, twenty real questions, and a 90-day plan you keep.
Book a 30-minute callA conversation about your organization.
Not a demo of software.